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Terms & Conditions

Website Terms and Conditions

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1. Basis of the Sale

​We strive to provide our customers with clear and accurate information about the products we offer. However, due to the nature of our products, there may be slight variations in illustrations, descriptions, and photographs provided on our website. These are intended for general guidance only, and colours may differ due to technological limitations. While we make every effort to ensure the accuracy and authenticity of our products, we do not provide any express or implied warranty regarding the productivity or description of the products, and we cannot be held responsible for the resulting crop.

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All orders are accepted at our sole discretion, and we reserve the right to decline any order without providing an explanation.

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2. Pricing and Delivery

​Our delivery charges are detailed on our Delivery, Returns & Refunds page.

We will deliver goods to the address specified in your order. Please ensure that this address is accurate and that the correct shipping and billing addresses are selected. We are not liable for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

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We aim to dispatch your order within the quoted timeframe. However, during peak times, it may take longer. If delivery is delayed due to circumstances beyond our control, we will notify you of the revised delivery date.

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Ownership of the goods transfers to you only upon successful delivery and receipt of cleared payment in full. Goods purchased are not for resale.

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Prices are subject to change without notice, and all goods are sold subject to availability. In the event of a pricing error, we reserve the right to cancel your order and will notify you before dispatch. If canceled, a full refund will be issued in accordance with our Returns & Refunds policy.

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If an item is temporarily out of stock, we will contact you to provide the option of a refund, delayed shipping when the item is restocked, or an alternative product.

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3. Complaints

If you wish to make a complaint, please email us at: hello@untamedgarden.co.uk

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4. Copyright

All written, photographic, design, and video content on this website is the copyrighted property of  The Untamed Garden. Any use, printing, or copying of materials outside of browsing, selecting, and ordering from us is strictly prohibited. No material from this website or our social media channels may be used without our prior written permission.

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5. Security and Information

We collect and use information about you to process orders and provide a personalized shopping experience. We handle this information lawfully in accordance with the Data Protection Act 1998 and other relevant regulations. We do not sell, share, or rent your information to others.

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Registering on our website is optional and not required to place an order. During registration or the ordering process, we may collect the following information:

  • Your name and address

  • Contact telephone numbers

  • Email address

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You can review, amend, or remove your personal details by emailing us at

hello@untamedgarden.co.uk. By registering or ordering through our website, you consent to the collection and processing of your personal information by us.

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To unsubscribe from marketing emails, click the unsubscribe link at the bottom of the email.

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We are not responsible for the content or privacy practices of any linked websites not owned or maintained by us. Please read the privacy statements of each site you visit.

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We take precautions to protect your information online and offline. Any sensitive information provided during registration or ordering (e.g., credit card details) is encrypted using industry-standard encryption software.

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6. Cookies and Log Files

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Our website uses cookies to enhance user experience. Cookies are small files stored on your device. By using our site, you agree to the use of these cookies. We use the following types of cookies:

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  • Strictly Necessary Cookies: These cookies enable essential functions like tracking your shopping basket and account status. Without these, you cannot make purchases. These cookies expire a few hours after leaving the site or after a purchase is completed.

  • Functional Cookies: We use tools like Google Translate to store language preferences for your convenience. These third-party cookies are persistent and remain on your device for extended periods.

  • Performance Cookies: We use Google Analytics to track user behavior and improve our site. These cookies are persistent and last up to two years. They do not identify you personally. You can opt out using Google’s Analytics Opt-Out tool.

 

If you prefer, your browser settings can be adjusted to disable cookies. However, some site functionalities may be affected.

 

7. About Us

For more information about our company or to contact us, please email us at hello@untamedgarden.co.uk.

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This Terms and Conditions document governs the use of our website. By using our site, you agree to these terms. We reserve the right to amend these terms at any time, and any updates will be posted on this page. If you have questions, please contact us.

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